Public offer agreement

Revision dated 11.05.2026.

This English version is provided for convenience. The Russian version available at https://wowweb.app/oferta is the official text and prevails in case of any discrepancy.

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Contents

• Section 1. Terms and definitions
• Section 2. Subject matter
• Section 3. Procedure for the provision of services
• Section 4. XP (in-service virtual unit)
• Section 5. Subscription
• Section 6. Payment and auto-renewal
• Section 7. Connecting a custom domain
• Section 8. Payment integrations on the Customer’s sites
• Section 9. Referral program
• Section 10. Refunds
• Section 11. Liability
• Section 12. Rights and obligations of the parties
• Section 13. User content and intellectual property
• Section 14. Final provisions
• Section 15. Details

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Section 1. Terms and definitions

1.1. This Public Offer governs the relations between individual entrepreneur K. A. Shturman (Taxpayer ID (INN) 615011690083), operating through the WowWeb AI service (hereinafter, the “Provider”), and the Customer, arising in connection with the provision of digital services for the creation, hosting, and maintenance of websites using artificial intelligence technologies. 1.2. Main terms:

• Customer, a fully legally capable individual, individual entrepreneur, or legal entity acquiring services under the terms of this offer.
• Agreement, the agreement between the Customer and the Provider, concluded by acceptance of this offer.
• Acceptance, the full and unconditional consent of the Customer to the terms of this offer, expressed by registering on the Site, paying for services, or actually starting to use the Service.
• Site or Service, the hardware and software complex available at https://wowweb.app, including the personal account, builder, visual editor, admin panel, Telegram bot @WowWebBot, API, and other related interfaces.
• AI builder, the functionality of the Service that generates websites, their sections, texts, design, and operational logic based on the Customer’s description using artificial intelligence models.
• Project (Customer’s Site), an individual site created by the Customer on the WowWeb AI platform and linked to their account.
• XP (experience), an internal accounting unit of the Service (a virtual metric) used to pay for AI builder actions, generations, edits, creation of administrative functions, and other operations requiring computational resources.
• Plan XP, XP credited monthly as part of the subscription. Forfeited at the next subscription payment if not used.
• Add-on (purchased) XP, XP purchased as a separate pack in addition to the subscription. Has no expiration date, is not forfeited, and remains on the balance indefinitely.
• Subscription, a plan that provides the Customer with access to the functions of the Service and a monthly credit of Plan XP.
• Auto-renewal, automatic renewal of the subscription upon the next billing period, activated with the Customer’s explicit consent.
• Consumed XP, XP debited for a request to the AI builder that was successfully processed by the server, regardless of the Customer’s subjective assessment of the resulting output.
• Generated content, sites, texts, markup, source code, design, images, and other materials created by the Service at the Customer’s request.
• Custom domain, a domain name owned by the Customer and linked to the Customer’s Site by means of the Service.
• Referral program, the program of rewards for attracting new users, described in Section 9.
• Privacy policy, the document available at https://wowweb.app/privacy, governing the processing of personal data.
• Terms of use, the document available at https://wowweb.app/terms, governing the rules of using the Service.
• Force majeure, circumstances of insuperable force: natural disasters, hostilities, acts of state authorities, mass failures of the internet or key third-party infrastructure (CDN, DNS, payment providers, cloud hosting, AI providers), cyberattacks, and other events of an extraordinary nature, the occurrence of which the parties could not reasonably foresee or prevent.

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Section 2. Subject matter

2.1. The Provider grants the Customer remote access via the internet to the WowWeb AI Service for the creation, editing, and publishing of websites, as well as for the use of accompanying functions: the admin panel, lead processing, integrations (payments, analytics, CRM, messengers), file storage and database, and connection of a custom domain. 2.2. The services are provided to the extent determined by the chosen Subscription plan, active Add-on XP, and technical limits published on the Site. 2.3. Access to paid functions is granted to the Customer only after successful processing and confirmation of payment by the relevant payment provider. 2.4. The Customer undertakes to provide current and accurate contact details (email address, and a Telegram username if necessary) to ensure timely receipt of notifications, access to the personal account, and the provision of services. 2.5. Access services are deemed duly provided from the moment the Customer is granted the technical ability to use the functionality of the relevant plan or XP pack. 2.6. The preparation and signing of a paper acceptance certificate is not provided for by this Public Offer. By accepting the offer, the Customer confirms full and unconditional consent to its terms, as well as to the terms of the Privacy policy and the Terms of use. 2.7. The Provider is not responsible for commissions charged by banks, payment systems, or other financial intermediaries of the Customer when paying for services.

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Section 3. Procedure for the provision of services

3.1. The Customer registers an account in the Service by one of the available methods: via Telegram (bot @WowWebBot), via Google, or via an email address with a password. 3.2. The Customer undertakes to provide correct and current data during registration and when processing payment. 3.3. After successful payment processing, the relevant service (subscription access, XP credit, activation of an additional function) automatically becomes available in the Customer’s personal account. 3.4. An order is deemed fulfilled if the Customer has been granted the technical ability to use the paid service in the personal account. 3.5. If any action cannot be performed through the personal account, the Customer may send a written request to the Provider’s email address: support@wowweb.app, or contact support via Telegram: @wowweb_support. 3.6. Standard support response time, up to 24 (twenty-four) hours on business days.

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Section 4. XP (in-service virtual unit)

4.1. XP is an internal accounting unit of the Service and is used to pay for:

• generation of new sites by the AI builder;
• edits to sites via the chat interface using AI;
• creation and modification of administrative functions of the site;
• other operations performed by means of artificial intelligence and requiring computational resources.

4.2. XP is not a monetary unit, a means of payment within the meaning of the laws of the Russian Federation, a security, or an electronic means of payment. XP is not exchangeable for monetary funds, except in cases expressly provided for in Section 10 of this offer. 4.3. Two types of XP are recorded on the Customer’s balance:

• Plan XP, credited monthly when the subscription is paid. Unused Plan XP is forfeited at the start of the next subscription billing period and does not carry over.
• Add-on XP, purchased in separate packs in addition to the subscription. Has no expiration date and is not forfeited upon plan change, subscription cancellation, or a pause in the use of the Service.

4.4. When an operation requires XP, Plan XP is debited first. Add-on XP is debited only after Plan XP is fully exhausted. 4.5. The cost of operations in XP is determined automatically by the Service and depends on the volume of work performed, the complexity of the request, the chosen AI mode (simple or smart), the length of the description, and other technical parameters. Approximate cost ranges for the main operations are published on the Site and in the documentation. 4.6. The exact cost of each action is shown to the Customer in the interface either before confirmation of the operation or immediately after it is performed. 4.7. XP is deemed consumed if the request to the AI builder was successfully processed and completed by the server, regardless of the Customer’s subjective assessment of the result and regardless of whether the Customer used the result for their own purposes. 4.8. Consumed XP is non-refundable. 4.9. XP is not debited in the following cases:

• a system error on the Provider’s side (5XX-level errors, timeout, infrastructure failure);
• the site build following generation failed and was not resolved by the automatic autofix mechanism;
• by decision of the support team if an incorrect debit is detected.

4.10. If a request was partially executed and the Service independently launched an automatic correction (autofix), such correction does not result in an additional XP debit from the Customer’s balance. 4.11. A refund of unused Add-on XP in monetary form is possible only in the event that the Service is inoperable, in the manner provided for in Section 10. 4.12. Inoperability of the Service for the purposes of this offer means the complete unavailability of the key functionality of the AI builder (inability to send a request and receive a response) for more than 24 (twenty-four) consecutive hours, as confirmed by the Provider.

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Section 5. Subscription

5.1. The Subscription provides the Customer with access to the functions of the Service and a monthly credit of Plan XP in the amount determined by the plan. 5.2. Subscription plans in effect as of the date of publication of this revision of the offer: 5.3. One-time additional (Add-on) XP packs are also available: 5.4. The current list of plans, packs, and their prices is published at https://wowweb.app. The Provider reserves the right to change the composition of plans and packs and their prices in the manner provided for in this offer. 5.5. The Subscription is valid for 1 (one) calendar month from the moment of activation, unless a different period is indicated in the payment interface. 5.6. Existing subscribers are notified of changes in prices and plan composition at least 30 (thirty) calendar days before the changes take effect, via the email provided at registration, the personal account, or other communication channels supported by the Service. The new price applies to future billing periods. 5.7. A Subscription is deemed used if, during the paid period, the Customer has taken advantage of any of its benefits, including but not limited to: using the credited Plan XP, creating or editing projects, or using functions available only on the paid plan. 5.8. Refunds for a used Subscription are not made, except in cases expressly provided for in Section 10 of this offer.

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Section 6. Payment and auto-renewal

6.1. Payment for services is made through the payment systems connected to the Site, including YooKassa and the Faster Payments System (SBP). 6.2. Available payment methods: Visa, MasterCard, MIR bank cards; YooMoney e-wallets; Apple Pay, Google Pay; the Faster Payments System (SBP). The list of available payment methods may be changed by the Provider without prior notice. 6.3. Documents confirming payment (fiscal receipts in electronic form) are sent to the Customer’s email address provided at payment by the payment provider in accordance with the requirements of Federal Law No. 54-FZ “On the Application of Cash Register Equipment”. 6.4. Services are provided on a 100% prepayment basis. 6.5. The Customer’s payment obligation is deemed fulfilled from the moment the transaction is confirmed by the payment provider. 6.6. Subscription auto-renewal is activated only with the Customer’s explicit consent, expressed by enabling the relevant option at payment or in the personal account settings. 6.7. On the auto-renewal date of the subscription:

• an attempt is first made to charge the bank card or other payment instrument linked by the Customer to the account;
• if the charge is unsuccessful (insufficient funds, blocked card, expired card, etc.), the subscription is not renewed, access to paid functions is suspended until the next successful payment, while previously accumulated Add-on XP remains on the Customer’s balance and is not forfeited.

6.8. The Customer may disable auto-renewal at any time before the end of the current billing period. Disabling auto-renewal takes effect at the end of the current paid period. Until that moment, access to the services is retained in full. 6.9. Auto-renewal is disabled through the personal account settings. If it is technically impossible to disable auto-renewal through the personal account, the Customer may send a corresponding request to support@wowweb.app.

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Section 7. Connecting a custom domain

7.1. The Customer may link a custom domain registered with any registrar to the Customer’s Site on all subscription plans, including Basic. Connecting a domain does not require additional payment beyond the cost of the subscription. 7.2. The domain is linked by the Customer adding DNS records at the registrar in accordance with the instructions displayed in the Service’s personal account. 7.3. After correct DNS configuration, the Provider automatically issues a free SSL certificate for the connected domain. 7.4. The Provider is not a domain name registrar and is not responsible for:

• domain registration and renewal procedures at the Customer’s registrar;
• the operation of the registrar’s DNS service;
• blocks or restrictions imposed on the Customer’s domain by the registrar, the delegating zone, or state authorities;
• the registrar’s tariffs and other financial obligations of the Customer to the registrar.

7.5. The Customer is solely responsible for the timely renewal of their domain registration. If the domain registration expires, the Customer’s Site becomes unavailable at that domain. The Project data and content are nevertheless preserved and available at an address of the form <identifier>.wowweb.app. 7.6. The Provider has the right to refuse to connect a specific domain or to discontinue its service in the event of:

• the connection infringing third-party rights to trademarks or other means of individualization;
• the domain being used to violate the laws of the Russian Federation or the Terms of use;
• requirements of authorized state authorities.

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Section 8. Payment integrations on the Customer’s sites

8.1. On the Pro plan and above the Customer may connect to the Customer’s Site payment integrations with certified payment providers: YooKassa, SBP, and others supported by the Service. Connecting payment integrations is not available on the Basic and Advanced plans. 8.2. The WowWeb AI platform is not a PCI-DSS certified operator and is not intended for the storage, processing, or transmission of full payment card data (PAN, CVV or CVC codes, card expiration dates). 8.3. All payment transactions on the Customer’s generated Sites are processed exclusively through the hosted checkout or iframe form of a certified payment provider. Payment card data does not enter the Service’s infrastructure. 8.4. The Customer undertakes to:

• not place on generated sites any forms for the collection of full payment card numbers (PAN), CVV or CVC codes, expiration dates, or other data falling under the category of sensitive payment data under the PCI-DSS standard;
• not collect, without lawful grounds, special categories of personal data of visitors to their own site (medical or biometric data, information about health condition, and similar);
• bear personal responsibility for the content of the Customer’s Site, the legality of the goods and services offered through it, and compliance with the requirements of consumer protection and personal data protection laws.

8.5. Upon detecting a violation of clause 8.4, the Provider has the right, without prior notice, to:

• suspend or block the Customer’s account;
• remove the Customer’s Site from hosting and delete its code and data;
• notify the authorized authorities and payment systems.

8.6. The Customer is solely responsible for all obligations to visitors of their site in terms of payments made, refunds, warranties on goods and services, as well as for compliance with the requirements of the legislation on the application of cash register equipment in respect of their own activity.

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Section 9. Referral program

9.1. The Customer may participate in the Service’s referral program by inviting new users via a personal referral link available in the personal account. 9.2. For each invited user who has signed up and paid for a subscription of any level, the Provider credits the referring Customer a reward of up to 800 (eight hundred) roubles. The specific reward amount for a given conversion is determined based on the plan chosen by the invited user and is published in the personal account and on the page https://wowweb.app/referral. 9.3. The reward is credited to the Customer’s separate referral balance after actual receipt of payment from the invited user and confirmation of the transaction by the payment provider. 9.4. The referral reward may be used:

• to pay for Service offerings (subscriptions, Add-on XP packs);
• for withdrawal to the Customer’s bank account in the manner published in the personal account, subject to reaching the minimum withdrawal amount.

9.5. In the event of a refund to the invited user of the subscription payment for which a referral reward was credited, such reward is cancelled and debited from the Customer’s referral balance. If, at the time of the refund, the Customer’s referral balance is insufficient, the resulting negative difference is offset against subsequent credits. 9.6. The following actions are prohibited:

• self-invitation (registering a second account via one’s own referral link);
• registration of dummy accounts for the purpose of obtaining a referral reward;
• payment for the subscription of an invited user from the funds of the referring Customer;
• other actions aimed at artificially inflating referral credits.

9.7. Upon detecting violations specified in clause 9.6, the Provider has the right to cancel the credited reward, block the Customer’s participation in the referral program, or block the Customer’s account without a refund. 9.8. The terms of the referral program may be changed by the Provider with notice to existing participants at least 30 (thirty) calendar days before the changes take effect. The reward already credited as of the date of the change is retained on the Customer’s referral balance.

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Section 10. Refunds

10.1. Refunds for XP: 10.1.1. Consumed XP is non-refundable. XP is deemed consumed from the moment the request is successfully processed by the server, regardless of the Customer’s subjective assessment of the result. 10.1.2. A refund of funds paid for unused Add-on XP packs is possible only in the event of inoperability of the Service (clause 4.12) confirmed by the Provider. 10.2. Refunds for the subscription: 10.2.1. No refund is made if, during the paid period, the Customer has taken advantage of any of the subscription’s benefits (used Plan XP, created or edited a project, used functions available on the paid plan, etc.). 10.2.2. A refund may be issued in the event of inoperability of the Service that resulted in the inability to use the paid services. 10.2.3. As an exception, on an individual basis, the Provider may issue a refund for an unused subscription provided that the request is sent within 7 (seven) calendar days from the moment of payment and the Customer has not made use of the subscription’s benefits. 10.3. A refund request must be sent to the email address support@wowweb.app no later than 14 (fourteen) calendar days from the moment of payment. 10.4. The request must contain:

• the full name or full legal name of the Customer;
• the email address used at registration and payment;
• the transaction identifier or other reference allowing unambiguous identification of the payment;
• a description of the grounds for the refund;
• bank details for the refund (if required).

10.5. A decision on the refund request is made by the Provider within 10 (ten) business days from the moment of receipt of the request and all necessary documents. 10.6. If the request is approved, the refund is made within 10 (ten) business days from the moment of the positive decision. 10.7. The refund is made using the same details by which payment was made, except where such a refund is technically impossible. In that case, the refund is made using the details specified by the Customer in the request. 10.8. Upon making a refund:

• referral rewards credited for the payment of the refunded subscription are cancelled;
• Plan XP credited as part of the refunded subscription and not spent at the time of the refund is debited from the Customer’s balance;
• the subscription is terminated from the moment the refund is made.

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Section 11. Liability

11.1. The Provider is not liable for the non-performance or improper performance of its obligations if the Customer has provided inaccurate, incomplete, imprecise, or misleading information. 11.2. The Provider is not liable for:

• the results of the AI builder’s work, including the quality, accuracy, relevance, commercial applicability, attractiveness, and SEO effectiveness of generated content. All AI outputs are probabilistic and must be checked by the Customer before use for commercial purposes;
• the content of texts, images, contact details, and other information posted by the Customer on the created sites;
• the consequences of the Customer’s use or non-use of generated content, including lost profits, loss of customers, reputational risks, and other indirect losses;
• interruptions in the provision of services caused by the actions or inaction of internet providers, payment systems, domain registrars, AI model providers, cloud infrastructure, or other third parties;
• technical problems related to actions of third parties aimed at degrading the operation of the internet, DDoS attacks, the actions of malicious software, and other circumstances beyond the reasonable control of the Provider;
• loss of the Customer’s data if such loss occurred due to the Customer’s failure to take reasonable backup measures for their own critically important materials.

11.3. The aggregate liability of the Provider to the Customer under this Agreement is limited to the amount of funds actually paid by the Customer for the Service offerings during the 3 (three) calendar months preceding the occurrence of the grounds for liability. 11.4. The parties are released from liability for partial or full non-performance of obligations if such non-performance is the direct consequence of force majeure. 11.5. The party affected by force majeure must notify the other party of its occurrence within 3 (three) calendar days from the date of its onset. A party that has not notified the other party of the inability to perform its obligations loses the right to invoke such inability. 11.6. The Provider undertakes to remedy any confirmed breaches in the provision of services within reasonable timeframes, but no later than 10 (ten) business days from the moment of receipt of the corresponding notice from the Customer, except where remediation requires more time for technological reasons. 11.7. In the event of errors during payment, the Customer contacts the Provider’s support at support@wowweb.app. The Provider undertakes to review the request within 14 (fourteen) business days.

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Section 12. Rights and obligations of the parties

12.1. The Provider has the right to:

• suspend the provision of services or terminate the Agreement unilaterally upon detecting a violation by the Customer of the terms of this offer, the Terms of use, the laws of the Russian Federation, or the rights of third parties;
• make changes to the terms of this offer with notice to the Customer no later than 30 (thirty) calendar days before the changes take effect, by publishing the new revision of the offer on the Site or notification by email;
• change the composition, functionality, limits, and prices of the services with prior notice to the Customer in accordance with clause 5.6;
• transfer personal data to payment providers, infrastructure partners, AI model providers, and other contractors to the extent necessary to perform obligations to the Customer, in the manner established by the Privacy policy;
• use de-identified data on the Customer’s actions in the Service to improve service quality;
• refuse service in the event of reasonable suspicion of fraud, abuse of functionality, or violation of PCI-DSS requirements.

12.2. The Provider is obligated to:

• grant the Customer access to the paid services in accordance with the terms of the chosen plan;
• maintain the operation of the Service within reasonable technical limits. The target availability indicator, no less than 99% monthly uptime, excluding scheduled maintenance about which the Customer is notified in advance;
• timely inform the Customer of changes in the terms of provision of services;
• take organizational and technical measures to protect the Customer’s personal data in accordance with the Privacy policy.

12.3. The Customer has the right to:

• use the paid services in accordance with the terms of this offer, the chosen plan, and the Terms of use;
• contact the support team on questions related to the operation of the Service;
• opt out of subscription auto-renewal at any time in accordance with clause 6.8;
• request an export of their own project (the source code of the site as a ZIP archive) through the Service’s interface;
• request the deletion of their account and related data in the manner established by the Privacy policy.

12.4. The Customer is obligated to:

• provide accurate data at registration and payment;
• keep the provided contact details current;
• independently safeguard account access data (login, password, OAuth tokens);
• comply with the terms of this offer, the Terms of use, and the Privacy policy;
• not use the Service for unlawful purposes;
• independently check the result of the AI builder’s work before publication and use of the site for commercial purposes;
• independently comply with the legal requirements applicable to the Customer’s activity, including in respect of advertising labelling, the processing of personal data of visitors to the Customer’s own site, cookie consents, and other regulatory requirements.

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Section 13. User content and intellectual property

13.1. All exclusive rights to the Service’s software, its architecture, design, databases, interfaces, documentation, templates, trade names, and other elements of the Service belong to the Provider or its licensors. 13.2. Content generated for the Customer (the site source code, texts, markup, design, configurations) is the intellectual property of the Customer. The Provider does not claim rights to the generated sites and does not impose any restrictions on their use by the Customer after receipt, including after termination of the parties’ relations (provided that the source code has been exported). 13.3. The Customer warrants that:

• the materials provided by them (texts, images, logos, videos, files) do not infringe copyrights, trademark rights, or other rights of third parties;
• they hold all rights necessary for the use of such materials;
• the content of the created sites complies with the requirements of the laws of the Russian Federation.

13.4. The Customer grants the Provider a non-exclusive licence for the temporary storage, processing, and technical use of uploaded materials solely for the purposes of providing the services under this Agreement. 13.5. The Provider does not use materials uploaded by the Customer or content generated for them to train its own or third-party artificial intelligence models.

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Section 14. Final provisions

14.1. This offer enters into force from the moment of its acceptance by the Customer and is valid until the parties have fully performed their obligations. 14.2. The Provider reserves the right to make changes to the terms of this offer. Changes take effect from the moment of their publication on the Site https://wowweb.app, except for changes affecting the cost of services and the composition of plans: such changes take effect no earlier than 30 (thirty) calendar days after publication. 14.3. Continued use of the Service after publication of changes constitutes the Customer’s consent to the new revision of the offer. 14.4. All disputes and disagreements arising between the parties are resolved through negotiations. If agreement cannot be reached, disputes are resolved in accordance with the laws of the Russian Federation in the court at the place of registration of the Provider. 14.5. The law of the Russian Federation is applicable to this offer. 14.6. The invalidity of any individual provision of this offer does not entail the invalidity of its other provisions.

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Section 15. Details

Provider: Individual entrepreneur K. A. Shturman

• Taxpayer ID (INN): 615011690083
• State registration number (OGRNIP): 326619600064464

Contact details:

• Site: https://wowweb.app
• Email: support@wowweb.app
• Telegram support: @wowweb_support
• Telegram channel: @WowWebAI
• Telegram bot: @WowWebBot

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