> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wowweb.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to typical issues: blank screen, form not working, AI changed the wrong thing, slow generation.

What to do in typical problem situations.

## Site shows a blank or black screen

Most often, a small bug in the code. Hit "Undo" and rephrase the previous request. Or message the AI: "fix the error, the site shows a blank page".

## Form not sending leads to admin

Solution: "check that the lead form is connected to admin". The system rechecks and auto-restores the connection.

## AI changed something I didn't ask for

If an edit affected unrelated things, hit "Undo" and rephrase more specifically.

<CardGroup cols={2}>
  <Card title="✗ Not great" icon="xmark" color="#EF4444">
    "Card dark, change"
  </Card>

  <Card title="✓ Better" icon="check" color="#10B981">
    "Change services card background to dark gray"
  </Card>
</CardGroup>

## Site creation taking too long

Smart mode takes up to 2 minutes, that's normal. Stuck for 5+ minutes? Refresh the page, check the task in your dashboard. If the status is "stuck", contact support.

## XP deducted but I got an error

XP is only deducted after a successful AI response. On system errors, XP should auto-return. If it didn't, message support, we'll figure it out.

## How to reach support

* **Telegram:** [@wowweb\_support](https://t.me/wowweb_support)
* **Email:** [support@wowweb.app](mailto:support@wowweb.app)
* **Response time:** within 24 hours on weekdays

<Tip>
  If possible, send a screenshot, site link, and description of what you were doing. We'll figure it out faster.
</Tip>

## What's next

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/en/support/faq">
    Common product questions.
  </Card>

  <Card title="What we don't do yet" icon="circle-info" href="/en/support/limitations">
    Current platform limitations.
  </Card>
</CardGroup>