> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wowweb.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds, cancel, pause

> When XP is refunded, how to cancel subscription, what happens to bought packs.

## XP refunds on errors

XP is only deducted after a successful AI response. If something went wrong, we refund.

* **System error (502, timeout):** XP is not deducted.
* **Site build failed:** auto-fix repairs it for free, on us.
* **XP deducted in vain:** contact support, we'll refund.

<Tip>
  The exact cost of each action appears under the AI response before confirmation. If it seems too high, message [@wowweb\_support](https://t.me/wowweb_support) with a screenshot.
</Tip>

## Cancel subscription

You can cancel anytime from your dashboard. The already-paid month finishes in full.

<Note>
  Add-on XP packs you bought stay with you after cancellation. They don't expire, and you can use them when you resume your subscription or for one-off tasks.
</Note>

## Pause

Want to temporarily stop using the platform without losing your accumulated add-on XP? Just cancel your subscription. The account stays, projects stay, add-on XP stays. Resume when you need to.

## Money refund

Money refunds for subscription are handled individually through support. Paid by mistake or service didn't suit? Message us in the first 7 days, we'll work it out.

## What's next

<CardGroup cols={2}>
  <Card title="Pricing plans" icon="credit-card" href="/en/billing/plans">
    If you want to switch plan instead of canceling.
  </Card>

  <Card title="Support contacts" icon="headset" href="/en/support/contacts">
    Telegram and email for refunds.
  </Card>
</CardGroup>